SHIPPING & RETURNS

  • Order Processing
    Orders are shipped within 1–2 weeks of placement.
    Please note: Shipping method options refer to transit time only, not processing time.
  • Transit Times
    Transit times vary depending on your location.
  • Shipping RestrictionsWe do not ship to PO boxes.We ship year-round and do not hold orders.
  • Seasonal Shipping
    Depending on the season, we ship bare root or potted plants.
  • Weather Considerations
    Please take your local weather conditions into account before placing your order.
    For extreme temperatures (over 90°F or below freezing), we recommend waiting for milder weather to ensure your plant arrives in good condition.
  • Shipping Conditions
    All plants are carefully packed for safe shipping.
    However, minor branch breakage or leaf loss during transit is common and not considered damage.
  • If There's an Issue
    If your plant arrives damaged or appears unhealthy, please contact us right away.
    We’ll ask for photos so we can assess the plant’s condition and determine the next steps.
  • We Do Not Accept Returns
    Shipping can be stressful for plants and trees. While they typically survive the initial shipment, they may not survive a return trip. For this reason, we are unable to accept returns.If you have any questions or concerns before placing your order, please contact us — we’re happy to help!